Refund policy

Last updated: August 2026

Thank you for shopping at Voulez. We want you to be completely satisfied with your purchase. If you're not happy, we're here to help.

Returns

You have 30 days from the date you received your item to request a return. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In its original packaging
• Accompanied by the receipt or proof of purchase

To initiate a return, please contact us at info.voulezstore@gmail.com with your order number and reason for return.

Non-Returnable Items

The following items cannot be returned:

• Sale or clearance items
• Gift cards
• Downloadable or digital products
• Items that have been used, damaged, or altered

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your original payment method within 5–10 business days.

Late or Missing Refunds

If you haven't received your refund yet, please check your bank account first, then contact your credit card company or bank. If you've done all of this and still have not received your refund, please contact us at info.voulezstore@gmail.com.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please email us at info.voulezstore@gmail.com.

Shipping Costs for Returns

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

• 📧 Email: info.voulezstore@gmail.com
• 🌐 Website: www.voulez.store